Shipping & Returns

Shipping Policy

Shipping Locations

We offer shipping services across India. For specific large-quantity products, we provide a local pickup option where users can pick up the product directly from the seller or get it transferred through any logistics aggregator, either arranged by the Second Hugs team or by the buyer.

Shipping Costs

Shipping charges are applicable to all orders and depend on the weight and volumetric weight of the product. Shipping cost to be borne by the buyer. In case of Local Pickup orders, the shipping cost is to be borne by the buyer separately after the order is placed, as communicated by the Second Hugs team based on the local shipping aggregator. Otherwise, for Local Pickup buyers are liable to arrange for logistics or meet at a mutual location for the transfer of the goods if no shipping partner is being utilised.

Delivery Time

The estimated delivery time for all orders is 5-7 days. Please note that the actual delivery time depends on the dispatch time of the delivery. Sellers are generally requested to dispatch orders within 24 hours of order placement.

Shipping Provider

We primarily use Delhivery as our shipping provider, utilizing their Surface shipping option for all our pan-India deliveries (except Local Pickup).

Order Processing Time

Orders are typically processed within 24 hours.

Shipping Notifications

Customers will receive updates at every step of the shipping process.

Return, Refund and Defective Product Policy

Return Eligibility

We do not accept returns. All sales are final and products once sold cannot be returned. Since most of our products move from one loving home to another and due to hygiene reasons, please note that these products are non-returnable. We are always at hand to help resolve any issues with your order.

Refunds

In general, we do not provide refunds for purchases. However, if there is an issue with the received order, we may issue a refund after proper inspection. Please contact our Support Team for assistance:

• Phone:8697181507
• Email:support@secondhugs.com

Damaged or Defective Items

If you receive a damaged or defective item, please contact our Support Team immediately. We will inspect the issue and may offer a refund or replacement based on our findings.
Products will be considered for dispute resolution within the applicable window (24 hrs from when the product is received) if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on secondhugs.com

• Subject indicating issue with order
• The order number and delivery date
• Details of the issue
• Photographs of the issue
• Opening Video

Customer Support

For any issues or inquiries, please contact our Support Team:

• Phone:8697181507
• Email:support@secondhugs.com

Policy Updates

We reserve the right to update our Shipping and Return Policy at any time. Customers will be informed of any significant changes through our website and email notifications.